"Is this possible to cancel a Booking"
Have you booked your dream trip with Love Holidays, only to realize you can’t make it? You’re not the only one. Every year, thousands of UK travelers run into this problem and end up losing money because of overlooked details.
Table of Contents:
The short answer: Yes, you can cancel before you travel under UK package holiday rules. How much you get back depends on when you cancel. If you cancel more than 56+ days before your trip, you might get about 70% of your money back. Cancel within two weeks, and you’ll probably lose the full amount.
This guide explains Love Holidays’ 2025 cancellation policy step-by-step, from fees to refunds, flight penalties, and insurance claims, so you know exactly what to expect.
What Is Love Holidays’ Cancellation Policy?
Love Holidays follows ATOL-protected UK package regulations, meaning you can cancel anytime before departure, but you’ll pay increasing penalties the closer you get to your departure date.
Every cancellation triggers a £75 administration fee per package (or £25 for hotel-only bookings). That’s just the start. Supplier penalties add up quickly:
|
Days Before Departure
|
Supplier Penalty
|
Typical Refund Impact
|
| 56+ days |
20–30% |
Recover 60–70% |
| 29–55 days |
50–70% |
Recover 25–45% |
| 15–28 days |
80–90% |
Recover 5–15% |
| Under 14 days |
100% |
Lose all |
Flights are usually non-refundable from the moment you book, especially with
Ryanair or
easyJet. Hotels that offer boutique stays might allow cancellation up to a week before, but resort chains often lock 30+ days prior.
Love Holidays also won’t process changes within 5 days of departure. If you miss this window, you’ll be considered a no-show and won’t get a refund.
How Do I Cancel My Love Holidays Booking?
Everything is managed through the 'Manage My Booking' section on
loveholidays.com or the app.
- Log in with your booking reference (e.g., “ABC123”) and the lead passenger’s surname.
- Select your trip and click “Request Cancellation.”
- You’ll receive an instant cancellation quote showing:
- £75 admin fee (£25 for hotel-only)
- Each supplier’s penalties
- Refund amount and timeline
If you’re satisfied, confirm cancellation. You’ll receive an email with a cancellation reference; keep it for refund tracking.
Extras such as transfers, car hire, or excursions must be cancelled separately under their own supplier's rules.
For emergencies within 5 days (e.g., hospitalisation), call 01234 975 975 immediately and provide documentation.
Tip: Screenshot your quote before submitting proof, in case disputes arise later.
How Much Does It Cost to Cancel a Booking?
There’s no fixed figure; it depends on your booking type and timing. Example:
7-night package (£3,000 for two people)
|
Days Before Departure
|
Love Holidays Fee
|
Supplier Penalties
|
Total Cost
|
You Recover
|
| 56+ days |
£75 |
£600–£900 |
£675–£975 |
£2,025–£2,325 |
| 29–55 days |
£75 |
£1,500–£2,100 |
£1,575–£2,175 |
£825–£1,425 |
| 15–28 days |
£75 |
£2,400–£2,700 |
£2,475–£2,775 |
£225–£525 |
| Under 14 days |
£75 |
£3,000 |
£3,075 |
£0 |
Flights cause most losses. Budget airline tickets are non-refundable from the moment you book, while hotel penalties escalate as travel nears. Transfers and extras are minor but add up.
Hotel-only bookings are a bit better. You’ll pay a £25 fee, there’s no flight loss, and any penalties depend on the hotel’s policy.
When Will I Get My Refund from Love Holidays?
Refunds depend on what you booked and how you paid.
Typical timelines:
- Credit/debit cards: 7–10 business days after approval (10–14 days total).
- Bank transfers: 5–8 business days.
- Full packages: 2–6 weeks (suppliers must confirm cancellations).
- Hotel-only: 2–4 weeks.
Why it’s slow: Love Holidays waits for suppliers (especially airlines) to release funds. Ryanair and easyJet can take 4–8 weeks.
Track your refund:
- Portal: status updates (“Awaiting airline confirmation” → “Refund issued”)
- Email: refunds@loveholidays.com for updates
- Bank: watch for “LOVEHOLIDAYS REFUND” on your statement
Escalate if 28+ days pass with no progress:
- Email refunds@loveholidays.com marked “URGENT: Refund Delay – [Booking Ref]”
- Call 01234 975 975 and request escalation.
- Contact your bank to request a chargeback if it is over 30 days old.
- File a complaint via ABTA (abta.com) if unresolved.
Refunds are fast-tracked only if your flight is cancelled by the airline, a natural disaster hits your destination, or insurance applies.
Can I Cancel Just My Flight or Hotel?
Usually, no.
Love Holidays’ packages bundle flights and hotels under one ATOL contract. Cancel one, and the whole package collapses.
- Flights only: Not possible. Removing flights breaks the package rate and forfeits airfare.
- Hotel only: Rarely allowed. “Amend Hotel” can switch properties (a £25 fee + rate difference), but not remove accommodation entirely.
When partial cancellation works:
- The airline cancels your flight (not you). Then you may refund the flight only or rebook.
- Extras like transfers or excursions can be cancelled separately.
- Multi-room bookings can cancel one room without affecting the other (each counts as a separate package).
If you only want to cancel one part of your trip, be ready to pay full cancellation penalties.
Can I Change or Transfer My Booking Instead of Cancelling?
Changing your booking is often cheaper than cancelling it.
You can amend:
- Dates: £25 fee + supplier charges (£50–£300 flights, £50–£150 hotels)
- Hotel: £25 + nightly difference
- Passenger name: £25 and ID proof (used for transfers or resales)
Changes must be made at least 5 days before departure. After that, no edits allowed.
Compare both quotes before choosing. Sometimes, cancelling and rebooking is cheaper; other times, amendments save hundreds.
Transfer Your Booking
If you don’t want to lose your money, you can transfer your trip to someone else for a £25 name-change fee.
Platforms like SpareFare connect sellers and buyers:
- List your booking (destination, dates, price).
- Agree on payment.
- The buyer gives you details.
- You process a name change through Love Holidays.
You could recover 60–70% of your cost instead of losing it all.
Does Travel Insurance Cover Cancellations?
Yes, if your reason meets the policy requirements. Love Holidays offers in-house coverage via Rush Insurance, typically £20–£50 per person, with up to £2,000 cancellation cover.
Covered reasons:
- Illness/injury (with medical proof)
- Death of a close relative
- Jury duty
- Redundancy
- Home emergencies (fire, flood, burglary)
- Pregnancy complications
- Military or emergency service call-ups
Not covered:
- Changed mind or better deal
- Work commitments or relationship issues
- Fear of travel
- Pre-existing conditions (unless declared)
How to claim:
- Cancel the booking first.
- Email claims@rushinsurance.co.uk within 14 days.
- Attach policy number, cancellation proof, and supporting documents.
- Wait 2–4 weeks for assessment.
You’ll be reimbursed for non-refundable losses, minus the £50–£100 excess.
Example: £1,500 trip cancelled for illness = £300 Love Holidays refund + £1,100 insurance payout → £1,400 total recovered.
Independent insurers (Aviva, Staysure, Post Office) may offer higher limits (£5,000–£10,000) or “Cancel for Any Reason” add-ons (refund 50–75% for any cause).
How Can I Contact Love Holidays for Help?
Phone (fastest for emergencies):
- 📞 01234 975 975 bookings/cancellations (Mon–Fri 9 am–9 pm, Sat–Sun 9 am–8 pm)
- 📞 +44 208 175 1132 pre-booking queries
- 📞 05 9912 2166 Ireland customers
Email:
- support@loveholidays.com general help
- refunds@loveholidays.com refund delays
Live Chat: via website or app (9 am–8 pm).
Social Media: Twitter/X @loveholidays, Facebook page is useful for escalation if ignored.
For formal complaints:
Write to Love Holidays, 4th Floor, 180 Strand, London WC2R 1EA or file via abta.com (member #Y6770).
Response times:
- Calls: immediate after queue
- Email: 24–48 hours
- Refund queries: 3–5 days
- Complaints: up to 28 days
If unreachable, use the portal for self-service or call during off-peak hours (9–9:30 am, 8:30–9 pm).
Final Thoughts
You can cancel a Love Holidays booking in 2025, but it’s rarely easy. The longer you wait, the less you’ll get back. If you cancel more than 60 days before, you might keep most of your money. Cancel within 14 days, and you could lose it all.
Key takeaways:
- Act fast. Check your departure date and cancel early if needed.
- Get an official quote before you decide, so you don’t have to guess the costs.
- Explore amendments or transfers before cancelling.
- Use insurance if illness, redundancy, or emergencies apply.
- Track refunds and escalate after 28 days.
Smarter future bookings:
- Buy travel insurance upfront.
- Choose flexible hotel rates even if they are pricier.
- Read cancellation terms before confirming.
- Use credit cards with travel protection.
- Book closer to departure if plans are uncertain.
Love Holidays isn’t trying to trap you. They are simply passing on costs from their suppliers. If you understand how the system works, you can reduce your losses and protect your money.
If something unexpected happens before your next holiday, you’ll know what steps to take, what to expect, and how to get the best result.
Author
Abdullah Mughal is a product researcher and multi-niche blog specialist at eco-liv.com. He writes helpful shopping guides across footwear, fashion, wellness, beauty, and home essentials, verifies promo codes manually, and updates articles to keep deals accurate and useful.
