- BYMehak
- Oct 1st, 2025
If you’ve come across Grasscity while looking for CBD products or new smoking gear, you might be asking if it’s a safe and reliable place to shop in 2025. We placed our own order and read through hundreds of reviews to give you a straightforward look at what to expect, from CBD oil to shipping and customer service.
Grasscity started in 2000 as coffeeshopamsterdam.com, a small shop for tourists selling pipes and papers. It soon grew into one of the world’s largest online headshops and became a popular community for cannabis fans.
In 2018, High Tide Inc., a major Canadian cannabis retailer, bought Grasscity. This helped the brand expand internationally, with warehouses in the Netherlands, Canada, and the US. Today, Grasscity UK is still a top choice for glassware, grinders, and vaporisers, and now offers CBD products through its sister site, CBDcity.
There’s a huge selection of smoking gear, along with a handpicked range of Grasscity CBD oil, gummies, and vape products. Everything ships in plain, discreet packaging.
On Trustpilot UK, Grasscity holds around 4 stars from several thousand reviews. Most buyers praise product quality, good prices, and quick dispatch. Comments like “Arrived exactly as described within three days” are common.
Not all reviews are positive. Some customers mention shipping delays, split parcels, or damaged glassware. Grasscity usually sorts out problems, but response times can be inconsistent. Old Reddit threads are calling Grasscity a scam, but most of those are from before High Tide took over. Recent reviews show the company is much more reliable now.
Grasscity doesn’t have a huge CBD selection, but the products they do offer are genuine. You’ll find brands like NuLeaf Naturals and some smaller EU companies selling full-spectrum CBD oil and gummies with less than 0.3% THC. Product pages mention lab testing and Farm Bill compliance, but the lab reports are provided by the brands.
Verified buyers who talk about Grasscity CBD gummies say they taste good and work as expected. Stock can run low, and some categories may be empty, probably because of UK import rules, but there’s no evidence of fake products.
UK customers typically get their orders in 3 to 5 working days. International shipping can take up to two weeks. If you spend over £50, shipping is free, and all packages are unbranded.
Most orders arrive without issues, but some customers complain about delivery times when items ship from different warehouses. One person received four separate boxes over two weeks. Customs can sometimes delay CBD products, so it’s good to be patient.
You can reach customer support by email or live chat. When we tried emailing about order tracking, we got a polite reply within an hour. Other customers have mixed experiences; some get quick refunds for broken items, while others wait several days for updates. Most returns are refunded as store credit instead of cash.
Grasscity stands out for its deals. There are regular discount codes like THRIFTY15 for 15% off or PULSAR25 for vape kits, which help keep prices low. The Cabana Club loyalty program is free and gives you access to special rates, while the Elite upgrade (about £25–£30 a year) adds free shipping and damage protection. The biggest sales happen around 4/20 and Black Friday.
Long-standing, legitimate retailer under High Tide Inc.
Vast headshop selection plus genuine CBD brands
Discreet packaging and free UK shipping over £50
Frequent discount codes and loyalty perks
Limited CBD inventory in 2025
Occasional shipping delays or split parcels
Inconsistent customer service speed
Not BBB-accredited / no UK Fair Trade mark
So, is Grasscity legit or a scam? It’s definitely legit. Grasscity is one of the most established online headshops in the UK and internationally, backed by a publicly traded Canadian company and thousands of happy customers.
Grasscity is a reliable choice for glassware or accessories. Stock can be inconsistent for CBD oil and gummies, so check what’s available in your area before you order. Overall, the site has fair prices, real products, and dependable service. Just keep in mind that delivery might take a little longer sometimes.
1) Is Grasscity safe to buy CBD from?
Yes. Grasscity UK is regarded as safe and legitimate, with strong Trustpilot feedback and secure payment options.
2) Does Grasscity sell genuine CBD brands?
They stock verified brands such as NuLeaf Naturals and a few smaller EU labels, all of which comply with UK law.
3) How long does Grasscity take to deliver CBD products?
Typically, 3–5 working days within the UK and up to two weeks internationally, depending on customs clearance.